Internet Support - Intermittent

If your connection is intermittent at times - there could be several possible reasons.

When you lose a connection - check your other devices are they down too?

Losing connection on one device
- Check and see the signal strength on the device you are having issues with
- If the signal is low or doesn't see any network its possible your device is too far from your router

- Your device may be disconnected from your network.
- On a computer move your mouse over the wi-fi  icon.
- Verify its connected to your network - If it says Not Connected but Networks are available then you need to reconnect to your network
-  If you are still experiencing issues you may call Surf Air Wireless support and we can see if we can get it up and running otherwise the computer may need to be checked out.
- If you are using a tablet or phone you want to go into Settings and into your wi-fi settings to see if its connected to your network.

Losing connection on multiple devices at once

  • Check and see the signal strength on one of the devices you are having issues with
  • If the signal is low or doesn't see any network its possible your device is too far from your router
  • Stand next to your router and look at the signal - if its still poor it is an issue with your router.
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    Bypassing your Network
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  • Unplug the cable from the Internet (WAN/Modem) port on the back of the router and plug it directly into your computer (Note: if you computer is hardwired to the router - unplug the cable going to router from the back of your computer and plug the 'cable from the router in its place)
  • Wait about 10 seconds and check and see if you have a connection.
  • Test your connection for awhile and see if it stays active - if it does your router may be causing problems with your connection
  • If your connection is still intermittent call Surf Air Wireless support and we can assist with narrowing down where the problem is at.

Device using up all your bandwidth

  • See Slow Speed