How do I access my voicemail?

With Surf Air Wireless voicemail you can have access to your voicemail in 3 different fashions

    • Check your voicemail from any phone
      - Dial your full 10 digit phone number
      - When the voicemail greeting plays press *
      - You will then be prompted for your pin
      .
    • Check your voicemail from your Surf Air Wireless Web Portal
      Go to Surf Air Wireless Web Portal
      - Put in your username and password
      - Click on the Voice Mail tab
      - Click play on the message you wish to hear
      .
    • Get voicemail emailed to your email address
      Go to Surf Air Wireless Web Portal
      - Put in your username and password
      - Click on the Voice Mail tab
      - Click Voicemail Settings on the left hand side
      - Put a check mark in the box next to Notify me by email when new messages arrive:
      - Put your email address in appropriate box, please note you can only put in 1 email address
      - If you would like to receive the message as an attachment in your email then put a check mark in the box next to Send the message as an attachment to the email:
      - Once you are finished click the Save button at the bottom
      .

    Is it possible to put my phones on DND (Do Not Disturb) and have calls go straight to voicemail?

    Yes, Surf Air Wireless' Digital Phone Service offers a DND feature.

    • How to turn DND on and off with your handset
      - To turn on DND pick up your handset and dial *78 then hang up
      - To turn off DND pick up your handset and dial *79 then hang up
      .
    • How to turn DND on and off through the Surf Air Wireless Web Portal
      Go to Surf Air Wireless Web Portal
      - Put in your username and password
      - Go to the Call Mgt. tab
      - Place a check mark in the box to turn on DND or remove the check mark to turn off DND
      - Click the Save button
      .

    Is it possible to turn Call Waiting on or off?

    Call waiting is a feature that is turned on by default, but you can turn it off on a per call basis.

    • How to turn off call waiting before you place your current call
      Pick up your handset and dial *70
      - Next you will dial the phone number you wish to call
      - Once you hang up call waiting is automatically turned back on
      .

    How do I use Call Forwarding?

    Surf Air Wireless' Digital Phone Service offers 2 methods for call forwarding.

    • How to forward calls using the Surf Air Wireless Web Portal
      - Go to Surf Air Wireless Web Portal
      - Put in your username and password
      - Go to the Call Mgt. tab
      - In the box next to Forward All Calls To: type in the 10 digit number you would you calls forwarded to
      - Click the Save button
      - To disable call forwarding you would need to delete the number from the box
      - Click the Save button
      .
    • How to forward calls using your handset
      Pick up your handset and dial *72
      - Enter the 10 digit phone number you want to forward calls to
      - Press #
      - Hang up the handset
      - To turn off call forwarding, just dial *73 from your handset
      .

    How do I use Caller ID block?

    Caller ID Block is an easy to use service.

    • How to use Caller ID block
      - Pick up your handset and dial *67
      - Next you will dial the phone number you wish to call
      - Once you hang up call id block is automatically turned off
      .

    What are all the * key functions?

    • *69 Call Return Activate
    • *66 Call Back Activate
    • *86 Call Back Deactivate
    • *72 Call Forward All Activate
    • *73 Call Forward All Deactivate
    • *90 Call Forward Busy Activate
    • *91 Call Forward Busy Deactivate
    • *92 Call Forward No Answer Activate
    • *93 Call Forward No Answer Deactivate
    • *63 Call Forward Last Activate
    • *83 Call Forward Last Deactivate
    • *60 Block Last Activate
    • *80 Block Last Deactivate
    • *64 Accept Last Activate
    • *84 Accept Last Deactivate
    • *56 Call Waiting Activate
    • *57 Call Waiting Deactivate
    • *71 Call Waiting Per Call Activate
    • *70 Call Waiting Per Call Deactivate
    • *67 Block Caller ID Activate
    • *68 Block Caller ID Deactivate
    • *81 Block Caller ID Per Call Activate
    • *82 Block Caller ID Per Call Deactivate
    • *78 Do Not Disturb (DND) Activate
    • *79 DND Deactivate
    • *65 CID Activate
    • *85 CID Deactivate
    • *25 Call Waiting Caller ID Activate
    • *45 Call Waiting Caller ID Deactivate
    • *26 Dist Ring Activate
    • *46 Dist Ring Deactivate
    • *74 Speed Dial
    • *98 Blind Transfer
    • *99 Modem Line Toggle