Open Internet Principles of Surf Air Wireless

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC’s rules focus on four primary issues:

  • Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
  • No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
  • No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
  • Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.

Network Practices 
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

Congestion Management: The only traffic management mechanism employed by Surf Air Wireless is to prioritize voice traffic. The helps call quality when we experience traffic congestion and has very little effect on the end user’s experience. We don’t have congestion level triggers. Frequency of congestion will vary in different areas of our network depending on several factors including time of day. Our usage limits depend on the package the end user subscribes to and is subject to change. Users are charged $10 per 50 gigabytes in usage overages per month. 

Application-Specific Behavior: Surf Air Wireless prioritizes voice traffic as described in the previous section. 

Device Attachment Rules: Surf Air Wireless allows the end user to utilize any network capable device they choose. 

Security: Surf Air Wireless employs industry standard security measures for its core network. The end user is responsible for providing security at the customer premises. 

Performance Characteristics 
ISPs must disclose the following network performance characteristics:

Service Description: Surf Air Wireless is a wireless Internet service provider using primarily Cambium Canopy radios for end users. We also use a variety of manufacturers for our wireless infrastructure. Residential and business customers can expect download speeds up to 10mbps and upload speeds up to 3mpbs depending on network congestion. Enterprise customers can expect higher speeds depending on the subscribed package. Average latency from our NOC to our end users is approximately 30ms. We support real-time applications such as VoIP. 

Impact of Specialized Services: We sell VoIP service to our end users and prioritize customer’s VoIP packets who subscribe to our VoIP service. Because of the small amount of bandwidth required for VoIP, prioritization has little effect on the end user’s Internet experience. 

Commercial Terms 
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.

Pricing: Our internet plans are available here:
http://www.surfairwireless.com...

Privacy Policies: Surf Air Wireless does not store customer browsing information. We currently do not inspect network traffic and don’t share traffic information with outside parties. 

Redress Options : Our customer support staff is available for customers to call and resolve and problems or questions they may have. Customers can also use our online forms to communicate with us. Our contact information is available here:
http://www.surfairwireless.com...

FCC Notice 
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

Additional Disclaimers
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.